Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
We are an international pioneering technology leader that is writing the future of industrial digitalization. At the forefront is our Corporate Technology Center which provides industry leading software and deep domain expertise to help the world’s most asset-intensive industries solve their biggest challenges.
To strengthen our Industrial Automation IS Service Products team, we are looking for a Technical Support Engineer, a team player with excellent communication and organization skills.
As an IT Technical Support Engineer you will be a member of the international team located in Poland and the United States. Effective cooperation may requires on call hours and occasional Sunday validation when upgrades are performed.
IT technical support monitors and maintains applications across a global user base. You will be diagnosing and solving technical and application problems, via email, chat and phone.
Seize this unique opportunity and see your work transformed in a tangible product.
Learn more about ABB Remote Access Platform:
https://www.youtube.com/watch?v=VhFwoA9RXrs&ab_channel=ABBService
Your responsibilities
- You will be responsible for the smooth running of applications and ensuring that users get maximum benefits from them.
- You will assist users with installation and configuration of applications as well as proactively monitor baseline metrics for faults
- You will walk users through a series of actions in a concise way via email or chat, to set up applications or resolve issues
- Troubleshoot case submissions, diagnosing and solving software faults, respond within agreed time limits to call-outs
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications, set up new users’ accounts and profiles and deal with password issues
- Work continuously on a task until completion, prioritize and manage many open cases at one time
- Establish a good working relationships with customers and other professionals, such as software developers
Your background
- Over 2 years of experience in Information Technology, working as a Technical Support Engineer with global user base.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Strong knowledge of how software and operating systems work including network and cybersecurity topics.
- Problem solving skills and ability to think logically.
- Ability to manage multiple demands on time, working with cross-functional, virtual, and international teams.
- A collaborative, solutions and customer service-oriented approach and strong communication skills.
- Excellent communication skills in spoken and written English.
- Experience with Salesforce platform and Remote Access Tools will be considered as an advantage.
