Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.
DESCRIPTION
Currently we are looking for a Application Support Analyst for our Wroclaw office to make the team even stronger.RESPONSIBILITIES
- Responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
- Govern production support execution as aligned to existing ITIL framework
- Follow effective and efficient operational policies, processes, and procedures
- Ensure all forms of workload are managed in line with established processes and procedures
- Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
- Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- Possess strong verbal, writing and communication skills
- Have a strong ability to solve complex issues
REQUIREMENTS
- Strong experience in IT support role
- Deep knowledge of Unix, Oracle, Scheduling, Autosys, Sybase, Informatica, ServiceNow - all are very valuable skills for this role
- ITIL Qualified
- In-depth knowledge and understanding of Incident and Problem Management practices
- Demonstrated hands-on domain skills and track record of successful projects and deliveries
- Knowledge in SAP ABAP, SAP FI and SAP MM highly desirable
- Automation mindset and knowledge in tools like Automation Anywhere, IP center, Netcool is nice to have
- Knowledge of Python is highly desirable
- Highly refined and professional in verbal and written communications
- Demonstrable experience in delivering a quality operational service to customers
- Experience in operating under a Global team environment
- Bachelor’s degree (Computer Science preferred)
- Highly committed, resilient and outcome focused
- Able to support multiple projects at any given time
- Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
- Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels.
WE OFFER
- Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.)
- English language classes
- Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
- Career development center
- Unlimited access to LinkedIn learning solutions
- Possibility to take part in both: corporate and startup environment
- Possibility to relocate for short and long-term projects
- Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations
- Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.)
- Fruits on a weekly basis
- Sponsored sport activities
