IT Service Desk Analyst - Praca
Przejdź do serwisu Crossweb

IT Service Desk Analyst

Typ: project
Poziom: regular
Dodano: 2 tygodnie temu

lokalizacja:

Miasto: Wrocław

formalności:

Typ umowy: kontrakt b2b, umowa o pracę

projekty:

Typ projektów: projekty dla klientów
Wykorzystywane technologie/narzędzia:
Główne: Windows

Wymagane technologie/narzędzia:

Oczekiwane:
Windows

inne wymagania:

Doświadczenie: 2+
Wykształcenie: wyższe
Język obcy: angielski
Poziom: Wykorzystanie w pracy:

Profity dla pracowników:

Ubezpieczenie
Opieka medyczna
Sport
Benefit Multiport, sponsoring drużyn
Kursy językowe
Wydarzenia branżowe
Udział w szkoleniach, guildie, wyjazdy na konferencje
Kuchnia
Na każdym piętrze
Napoje
Pyszna kawa & herbata w kilkunastu smakach, woda
Posiłki
Świeże owoce, Pizza Day 1x m-c
Playroom
Piłkarzyki, ping-pong, dart
Integracja
Xmas party oraz piknik, wyjścia zespołowe i projektowe
Parking
Parking rowerowy
Inne
Mocno wspieramy inicjatywy oddolne naszych pracowników, każdy zgłoszony pomysł jest rozważany i jeśli jest zgoda to wdrażamy go w życie ☺

IT Service Desk Analyst

Job ID: SD/AN/WRO/0517/CJ

You will be a good match if you:

  • Have excellent verbal and written communication skills
  • Have fluent written / spoken English and French or German or Italian or Spanish
  • Have solid teamwork and communication / information sharing skills
  • Have previous experience in working directly with the customers

 

As a part of our team, you will be responsible for:

  • Providing 1st line support for employees
  • Accepting and logs authorized calls by phone, web, mail, or other authorized means
  • Categorizing and prioritaze all incidents and service requests arriving on the Global Service Desk queue, either resolving them directly or re-assigning them to other support teams as  required
  • Updating existing incidents and requests records active in the incident management system
  • Understanding service levels and executes tasks accordingly
  • Providing internal and external communication of incident/request status, engaging next level support when required
  • Coordinating incident resolution and service request completion with various workgroups
  • Ensuring phone coverage in shift patterns
  • Providing all internal clients with a dedicated, positive and efficient service at all times.
  • Adherencing to process and procedures to maintain quality and professionalism
  • Cooperating with partners located over the whole globe

 

You are kindly requested to include the following clause in your application:

I hereby give my consent to have my personal data included in the submitted documents processed by SMT Software Services S.A., BLStream S.A., intive GmbH and by their customers, as deemed necessary for the purposes of the recruitment process, including processing such data in the future for the same purposes. I hereby confirm that my consent is given voluntarily and that I am aware of the rights granted to me under Personal Data Protection Act of 29 August, 1997 (Dz.U. 2016 r. item 922, as amended).

intive is: SMTSoftware Services + BLStream + intive GmbH

czytaj więcej»
#Service Desk#Analyst
aplikuj
Aby aplikować wyślij maila
Aplikując, powołaj się proszę na Crossjob - to dla nas ważne.

adres: [email protected]

You are kindly requested to include the following clause in your application: I hereby give my consent to have my personal data included in the submitted documents processed by SMT Software Services S.A., BLStream S.A., intive GmbH and by their customers, as deemed necessary for the purposes of the recruitment process, including processing such data in the future for the same purposes. I hereby confirm that my consent is given voluntarily and that I am aware of the rights granted to me under Personal Data Protection Act of 29 August, 1997 (Dz.U. 2016 r. item 922, as amended). intive is: SMTSoftware Services + BLStream + intive GmbH

Podobne oferty w Twojej okolicy

PL/SQL Developer
SQL, Oracle
Wrocław
SDK Support Analyst
iOS, Android
Wrocław
Senior Technical Support
Windows, iOS, Android
Wrocław
Embedded Architect
Linux, C
Kraków + 2 miasta
Sybase DB Administrator
Linux
Wrocław
Senior Project Manager
Excel, Microsoft, Jira, Windows
Lublin + 1 miasto
Senior IT Project Manager
JAVA, JavaScript, Jira, Confluence, agile
Kraków
IT Program Manager
agile
Szczecin + 1 miasto
Business Analyst
SQL, UML
Warszawa
Business Analyst
Excel
Kraków