Dodano:
Ponad miesiąc temu
Podstawowe informacje
formalności
Typ umowy:
b2b, Umowa o pracę
projekty
Typ projektów:projekty dla klientów
Wykorzystywane technologie/narzędzia:
Główne:
Android, iOS, Windows
Wymagane technologie /narzędzia
inne wymagania
Doświadczenie:
500
Wykształcenie:
wyższe
Język obcy:
angielski
Wykorzystanie w pracy:
Zastosowanie: czytanie dokumentacji, kontakt z klientem, zespół międzynarodowy,
Senior Technical Support
Place of work: Wrocław
Job ID: Tech/Support/WRO/0517/CJ
You will be a good match if you have:
- Advanced knowledge and experience of supporting multiple mobile end point platforms such as iOS, Android, Windows 10, Mac OS X or BlackBerry 10
- Advanced level knowledge and hands-on experience with one of the following: Windows 2008/2012 Server, Windows XP/7/8 and/or Microsoft Exchange Server 2010/2013, Lotus Notes Client and/or Microsoft Outlook, and/or Apple OS/X environment, Apple sync services and how it functions (Exchange experience is preferred)
- Advanced knowledge and hands-on experience with Microsoft SQL Servers
- Very good English
- Advanced troubleshooting skills
- Solid knowledge of program flow and platform specific servers and possesses awareness of current top issues, options for relief, and requirement for data collection
As a part of our team, you will:
- Provide technical support to the Analysts on our products and services as well as several other enterprise technologies
- Respond to situations where second line product support teams have failed to isolate or fix problems in malfunctioning product or software
- Provide troubleshooting of issues and reports design, reliability and maintenance problems or bugs to the design engineering/software engineering
- Analyze diagnostic log files from our server software
- Determine appropriate steps for the Technical Support team
- Provide root cause analysis of customer issues
You are kindly requested to include the following clause in your application:
"I hereby give my consent to have my personal data included in the submitted documents processed by SMT Software Services S.A., BLStream Sp. z o.o., intive GmbH and by their customers, as deemed necessary for the purposes of the recruitment process, including processing such data in the future for the same purposes. I hereby confirm that my consent is given voluntarily and that I am aware of the rights granted to me under Personal Data Protection Act of 29 August, 1997 (Dz.U. 2016 r. item 922, as amended).”
intive is: SMTSoftware Services + BLStream + intive GmbH
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#iOS#Android#Windows#Technical Support