About the job:
We are looking for an engineer who will be a part of the hardware team. You will have two types of responsibilities: troubleshooting and resolving technical issues as well as being the main contact to our partners/clients. If you have good engineering competences and excellent communication skills you will be more than satisfied with this role.
The most important thing is that we are a dynamic startup so it is really interesting job without any redundant procedures.
Responsibilities:- identify, troubleshoot and resolve technical issues - identification, replication in a lab environment and workarounds preparation
- own technical issues - maintain and continuously improve the process
- build and maintain good customer relations
- write product-related documentation
- cooperate with product and development teams
- communicate suggested product improvements to development teams
Essential job requirements:
- strong knowledge and experience in Technical Support Services and customer interface
- degree in computer science - electronic engineering or equivalent
- solid experience with electronic equipments,e.g. multimeter, oscilloscope, generator
- experience and understanding of embedded systems (lighting, control, etc)
- ability to solve problems with strong analytical skills
- excellent communication skills; verbal and written English - ability to effectively communicate technical information
- strong writing and documentation skills - case management, knowledge capture, defect management and trainings
- ability to provide product training, recommend improvements to products and processes
- highly motivated and self-driven - must be able to work with minimal supervision
- good organizational skills - the position requires to prioritize workload and manage customer commitments
- strong teamwork and collaboration skills - our team relies on each engineer to communicate and collaborate often
Nice to have:
- solid experience with Protocol Analyzer Tools
- experience in the field of embedded lighting systems
- knowledge of diagnostics, fault tracing and preventive maintenance techniques commonly used in embedded systems would be an advantage.
- experience in the IoT domain would be a plus
We offer:
- responsible and creative role
- agile, fast-paced and exciting startup environment
- work with trending technologies, such as the IoT, smart lighting and Bluetooth Mesh
- company lunches
- medical care package
- functional working space with a chillout room
- free parking space
- individual budget for a personal growth
- B2B contract or permanent agreement - as you wish
