IS Service Design Coordination Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

It is our mission in Information Technology (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. As an IS Service Design Coordination Specialist your main role will be to ensure consistent and effective design and launch of new and changed IT services across IS. You will work with various stakeholders to ensure that customers’ needs are transformed into optimized, efficient, value-driven and consumer-friendly IS Service Offerings.

This position reports to:

IS Department Manager SVC Cat & DAT Mgt.  

Your responsibilities:

• Ensures the definition of consistent and transparent end-to-end services to the business
• Identifies, evaluates and recommends options to be implemented for new and changed IS services and their onboarding to ServiceNow, including ensuring that they are designed according to the relevant governance and documented accordingly
• Collaborates with all stakeholders along the value chain (Service Owners, Solution Architects, Transition Managers, Demand Management, IS Service Performance Excellence, Consumer Experience) in order to ensure flawless process execution
• Supports process reporting, including report set-up, interpretation of statistics and data analysis, leading to proposing and implementing improvement activities
• Supports the Service Catalog team in the management of existing service data in ServiceNow and service documentation (Service Design Package)
• Provides leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility

 

Your background:

• 3+ years of experience in service management, service taxonomy, service design and/or service modelling
• Knowledge of Service Design including related techniques of design thinking
• Knowledge of ITSM/ ITIL v3/v4 and SIAM; ITIL 4 Foundation certified preferred
• 3+ years of experience of ServiceNow (service management tool) will be preferred
• Ability to transform business requests into service offerings
• Strong analytical and problem-solving skills combined with high attention to detail and focus on quality and accuracy

 

More about us:

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid Your benefits: • Enjoy a stable employment in a company with a long history in innovation and technology • Collaborate with experienced experts in an international environment • Seize individual development and training opportunities, from job specific to soft skills • Private medical care (including offers for family members) and life insurance • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities   Apply now for this job and become our next IS Service Design Coordination Specialist.   ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate