IS Service Owner

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As an Information Systems Service Owner/ Manager you will work with key global systems supporting ABB Legal Function. In this role you will be responsible for stakeholder management and end-to-end IS Service delivery, including strategic and tactical planning, budget management, solution development and maintenance. You will lead a delivery and operational team, composed of internal employees and vendors, ensuring appropriate capacity and capabilities required to deliver top quality solutions to our internal customers.

This position reports to

IS Service Owner Legal & Integrity

Your responsibilities

 

• Building a roadmap and own end-to end service lifecycle and making sure it’s aligned with the target architecture roadmap.
• Establishing relationship with multiple business partners and stakeholders and understanding their strategical, operational and tactical needs.
• Monitoring delivery of services to ensure that it meets business expectations and agreed schedules.
• Proposing and delivering actions required to improve the overall quality of the service. Reviewing the outcome of the work provided by external partners.
• Managing communication to stakeholders, including required change management, updates regarding service lifecycle and KPI’s reporting.
• Maintaining financial control and distribution, keeping cost within budget and being accountable for all required compliance metrics for your service area.
• Designing, implementing and maintaining the framework to deliver the services in scope in time, budget and in line with the customer’s expectations.

 

Your background

 

• 8-10 years of experience in Information Systems delivery roles, including managing global applications or services.
• Sound knowledge of Information Systems development and operations skills combined with deep understanding of the overall context of business processes and technologies.
• Extensive knowledge of ITIL.
• Ability to lead cross-functional, virtual and international teams.
• Experience in leading Information Systems vendors.
• A collaborative, solution- and customer service-focused approach and strong communication skills.
• Fluent English.

 

More about us

Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. Global Talent Acquisition Team, ABB Asea Brown Boveri Ltd. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Hybrid