Job Description
Product Support Analyst
GetThere is the industry’s most relied upon online travel and collaboration management solution. Designed to empower travel managers and travelers, GetThere offers highly customizable technology, extensive global services, and proven customer success. GetThere’ s custom solutions serve customers of all sizes and from all segments of business from retail, to banking, manufacturing, and local and national Governments to name a few.
GetThere offers content from the Sabre travel marketplace and global distribution systems like Amadeus and Travelport. It also delivers key regional content from non-GDS sources in a seamless display. Through GetThere travelers can efficiently search and book air, car, hotel and rail content within the corporation’s policy and preferred suppliers. GetThere platform processes 12 million transactions annually and serves 11 million active users. It offers modern interfaces, fast response times and innovative features that works beautifully on desktops, tablets, and smartphones.
GetThere operations has a global footprint with colleagues based in Montevideo, Krakow, and Dallas to support customers.
As a GetThere Product Support Analyst you will be supporting the world’s most recognizable brands such as Deloitte, Accenture, Oracle, SpaceX, among others.
Work is primary done via web cases logged in Salesforce, starting with low-medium complexity, and evolving over time and experience to handle more complex scenarios. Initially you will be responsible for post release defect validation and collecting information required for technical investigation. After gaining the necessary knowledge and experience, you will troubleshoot customer reported cases that occur within a wide variety of technical contexts and require a deep analysis of the online booking tool’s behavior and its interaction with multiple web APIs.
Job Requirements
• Strong computer skills.
• Previous experience in a troubleshooting environment.
• Strong Customer Service skills.
• Excellent handling of Microsoft Office tools (Outlook, Word, Excel)
• Excellent English communication skills both Oral and Written.
• Web Applications Programming knowledge (HTML, JavaScript, Java, Python, etc.).
• Experience in a technical support function.
• Travel industry experience.
Benefits
Paid time off
- Floating Holidays: use additional up to 2 days of paid time- off benefit
- Paid parental leave: if you are a father, take up to 10 additional weeks off with pay after birth or adoption of a child. For mothers, we have maternity leave paid 100% for 12 more weeks.
- Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice.
- My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
- Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
- Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
- Baby Bonus: benefit from one-time allowance on childbirth or adoption
- Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
- Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
- Foreign travel insurance: feel safe going abroad with free, Allianz insurance offered as part of our Lux Med package.
- Employee Assistance Program: find help in free, confidential program with a certified counselor.
- Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more.
- Life insurance: sign up for free, high coverage life insurance program.
- English & Polish lessons: improve your language skills during lessons led by native speakers
- Professional development: enjoy access to LinkedIn Learning as well as join Sabre live learning sessions.
- GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs
- Certification and tuition reimbursement
- Our Communities: join on of ours team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Woman in Technology, SOLVE!T and many more)
- Car and bike parking including electric scooter charging station: use them free of charge.
- Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well.
- No dress code
- Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
- Attractive Referral Bonus: earn $2500 USD for every hired referral.
