System Admin for the Service NOW (CSM) Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets. Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com. Roles and Responsibilities

• Support operational CSM system – Customer Support (Service Now)
• Join ‘Customer Support’ Admin team
• Be responsible for Customer meta data uploads to Service Now
• Provide operational reporting solutions
• Handle data fixes across instance, implementation updates and fixes
• Support implementation of new modules and system enhancements
• Move change-sets from test instances to production

Requirements

• Previous experience and operation of Service Now CSM (3 years and up) – Must
• Previous experience interfacing ServiceNow with other toolssystems - Advantage
• Scripting knowledge - advantage
• Fluent in English
• Self-Learning ability
• Strong analytical skills – for data audits and creating Ad hoc reports
• Ability to understand technical concepts quickly
• Team player, proactive and customer-oriented approach
• Excellent organizational and time management skills
• Preferably a Technical Degree
• Experience with Service Now ITSM – advantage
• ITIL® Foundations certificate will be welcome
• Knowledge of the database (preferably MySQL, Oracle SQL)
• Documentation skills
• Good analytical skills,
• Knowledge of JavaScript, HTML, CSS, AngularJS, JSON, PowerShell

We offer

• Opportunity to design and develop complex integration solutions
• Stable employment – permanent job contract
• Flexible working hours to help you keep the work-life balance and find time for your hobbies
• Partnership approach & communication respecting individual needs and employee development plan ideas
• Possibility to gain professional experience and learn from global industry experts
• Stable project & diversified working environment
• Periodical events and contests for employees (business runs, paintball, etc.)
• Private medical healthcare & Multisport card
• IT-specific, friendly dress code that you will become a fan of
• Attractive employee referral program and bonuses

  Join us and become part of our common success! Please send your resume in English.