IS Service Manager for Installed Base Management

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This position reports to

Your responsibilities

• End-to-end delivery of IS solutions/service within the assigned process area according to agreed schedule, cost and quality utilizing internal IS delivery units, the IS operations team members as well as external 3rd party IS service suppliers.
• Collaborate with Global Business Process Owner and Core team to understand the demand, provide delivery proposals and implementation for the Installed Base Management area.
• Validate and prioritize incoming business demand to build up a change request pipeline, bundled into change or project requests.
• Establish, implement, run and improve a lightweight service management process according to industry best practices within a team mostly concentrated on innovation and delivery related activities as part of an organization maturing process.
• Establish a strong relationship with Service stakeholders and act as IS focal point for overall leadership, control and take responsibility for the given area globally.
• Functionally lead project managers within given area, lead and ensure timely and on benefit based delivery of projects.
• Manage assigned budget effectively and deliver activities within agreed schedules and costs; Participate in the project/service definition of costs and schedules.
• Collaborate with Operations Managers to optimize the service delivery experience and performance.
• Review the status, end user satisfaction and quality of the service in scope along with the respective IS stakeholders. Propose and deliver actions required to improve the overall quality of the service.

Your background

• Master’s Degree in Information Management, Computer Systems, Business Engineering or similar.
• Minimum 5 years of experience working in an IS organization with demonstrated experience in successfully running global services and projects.
• Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies.
• Excellent senior stakeholder management skills.
• Experience in collaboration with external suppliers and consulting companies, including offshore model.
• Strong experience in project planning and execution as well as economic aspects of system management and life cycle.
• Good facilitation and consensus building skills required.
• Solid communication skills. Fluent spoken and written English.
• Knowledge of: ITIL processes, DevOps, Agile.

More about us

• Enjoy a stable employment in a company with a long history in innovation and technology.
• Collaborate with experienced experts in an international environment.
• Seize individual development and training opportunities, from job specific to soft skills.
• Private medical care (including offers for family members) and life insurance.
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.