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Customer Success Specialist

Firma:

Archdesk

Typ: Non Tech
Poziom: regular
Dodano: Ponad miesiąc temu

lokalizacja:

Miasto: Kraków

formalności:

Typ umowy: kontrakt b2b, umowa o pracę
Widełki: 4 000 - 6 000 zł netto (umowa o pracę)

projekty:

Typ projektów: własny produkt
Nazwa produktu: Archdesk ERP

praca:

Elastyczne godziny pracy: tak
Okazjonalna praca zdalna: tak

inne wymagania:

Doświadczenie: 1+
Język obcy: angielski
Poziom:
Zastosowanie: czytanie dokumentacji, kontakt z klientem,

Profity dla pracowników:

Private health care package.
Dedicated learning path
Company events
Kitchen filled with endless coffee, and everything you wish for
High growth start-up environment
ESOP - Employee Stock Ownership Plan. Yes, you will own part of the company, be one of the early employees and share our success!

Join our team, and help us improve the efficiency of thousands of companies around the globe. You will be working on a large complex ERP product that has been developed over the past 3 years.

As a Customer Success Specialist, you will have the opportunity to be a part of the best Customer Success Team you could imagine and build lasting relationships with our customers. As a part of our team you will be:

  • Analyzing customer’s complaint, determining the cause of the problem
  • Answering product and service questions from our users
  • Deciding on the best way to solve a specific problem and explaining it to our users to provide the best possible support
  • Processing Tickets, preparing emails and fulfilling customer needs to ensure customer satisfaction.
  • Oversee the onboarding of new user’s accounts and ensure successful implementation.
  • Create and educate customers on best practices.
  • Working with all existing teams to provide answers to technical questions regarding our product (after being trained yourself)

The right candidate

✔️Has proven experience in B2B SaaS ( min.1 year of experience in Customer Service/ Customer Success/Contract Service)
✔️Is tech savvy and product knowledgeable
✔️
Understands the need for customer retention.
✔️Has good technical skills and experience with software like CRM/ERP solutions and understands the logic
✔️Has excellent analytical and problem-solving skills
✔️
Pays attention to detail and understand the need for documentation
✔️Has computer literacy and is competent in the use of spreadsheets and word
✔️
Has the ability to prioritize, and manage time effectively.
✔️Has strong written communication skills. (English min. C1)
✔️
Has a passion for helping people find solutions
✔️Is interested in a startup environment
✔️
Is very ambitious and thrives to learn.
✔️
Has great outcome expectations.


Nice to have: Experience with Zendesk Support, Zendesk Knowledgebase, HubSpot

We offer

❗ESOP – Employee Stock Ownership Plan
Yes, you will own part of the company, be one of the early employees and share our success!
❗4 000 zł – 6 000 zł net per month B2B. (Based on experience)
Private health care package.
High growth start-up environment.
Dedicated learning path.

 

We’re looking for energetic, goal oriented person, willing to build strong relations.
If we just described you – come knocking!

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#LifeWorkBalance#NiceOffice##fantasticTEAM

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