Join our team, and help us improve the efficiency of thousands of companies around the globe. You will be working on a large complex ERP product that has been developed over the past 3 years.
As a Customer Success Specialist, you will have the opportunity to be a part of the best Customer Success Team you could imagine and build lasting relationships with our customers. As a part of our team you will be:
- Analyzing customer’s complaint, determining the cause of the problem
- Answering product and service questions from our users
- Deciding on the best way to solve a specific problem and explaining it to our users to provide the best possible support
- Processing Tickets, preparing emails and fulfilling customer needs to ensure customer satisfaction.
- Oversee the onboarding of new user’s accounts and ensure successful implementation.
- Create and educate customers on best practices.
- Working with all existing teams to provide answers to technical questions regarding our product (after being trained yourself)
The right candidate
✔️Has proven experience in B2B SaaS ( min.1 year of experience in Customer Service/ Customer Success/Contract Service)
✔️Is tech savvy and product knowledgeable
✔️Understands the need for customer retention.
✔️Has good technical skills and experience with software like CRM/ERP solutions and understands the logic
✔️Has excellent analytical and problem-solving skills
✔️Pays attention to detail and understand the need for documentation
✔️Has computer literacy and is competent in the use of spreadsheets and word
✔️Has the ability to prioritize, and manage time effectively.
✔️Has strong written communication skills. (English min. C1)
✔️Has a passion for helping people find solutions
✔️Is interested in a startup environment
✔️Is very ambitious and thrives to learn.
✔️Has great outcome expectations.
Nice to have: Experience with Zendesk Support, Zendesk Knowledgebase, HubSpot
❗ESOP – Employee Stock Ownership Plan
Yes, you will own part of the company, be one of the early employees and share our success!
❗4 000 zł – 6 000 zł net per month B2B. (Based on experience)
❗Private health care package.
❗High growth start-up environment.
❗Dedicated learning path.
We’re looking for energetic, goal oriented person, willing to build strong relations.
If we just described you – come knocking!