GlobalLogic is inviting an experienced IT ServiceDesk Engineer to join our engineering team.
We are looking for a Service Desk Engineer to join our team in Szczecin.
Yes, you will be facing difficult infrastructure tasks and spend hours going through technical manuals and specifications to solve them. Yes you will be dealing with demanding internal clients asking the same question over and over again. Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”? We won’t deny, that is the truth!
But, at the same time we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with 17000 GlobalLogic experts.
And in the end – you will work with the best and one and only team of 11 amazing IT specialist – full of humor and openness, just waiting to play a prank on you at every possible occasion!
If you are ready for this – join us!
Requirements:
- At least one year experience in the same and similar position;
- Basic network troubleshooting skills;
- Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification);
- Basic mail troubleshooting skills;
- Experience with end user hardware/software problem solving and troubleshooting;
- Experience with Windows 10 troubleshooting;
- Experience in customer service;
- Good communication skills to build business relations with Management / Employees /Colleagues;
- Ability to work in a team and under customer pressure;
- Intermediate knowledge of English;
Nice to have:
- CCNA Course;
- Experience with Linux, MacOS troubleshooting;
- Experience with Windows Server services (print server, WDS etc.) troubleshooting;
Responsibilities:
- Provide 1st and 2nd line onsite and remote support for end users (software & hardware);
- Provide support for office and meeting rooms equipment (projectors, printer etc.);
- Registry and manage tasks in ticketing system (Jira);
- Prepare and deploy user workplace equipment;
- Take part in internal IT Projects;
What Do We Offer?
We create an environment where everyone can fully realize their talents, freely share knowledge and experience, and create truly important things. Happy people create revolutionary products. We believe that we are able to change the world for the better — and we, as a company, help our specialists grow and be truly happy!
Keep the balance. Work-life balance!
You will have the opportunity to choose where you want to work – at a comfortable office or at home. The choice is not limited to “where”, but also “when” - all of that because of flexible working hours. We will help you to ensure your work-life balance.
Support of health and sports activities
We care about the health of all specialists. Every employee can take advantage of the following:
Private medical care – your well-being is crucial to us. You can choose one of many options, including the one which takes care of your loved ones.
Multikafeteria platform – this feature allows you to use sports facilities cards, attend cultural events or buy sports equipment or books. You choose from a vast variety of possibilities.
Life and travel insurance – our partners provide our consultants with a special group life insurance package.
Relocation Program
We encourage you to discover a brand-new experience. GlobalLogic's offices in EMEA regions will meet you with maximum hospitality and the same corporate culture, processes, and possibilities.
Learning and professional growth!
You’ll collaborate with — and learn from — award-winning designers and engineers through customer projects, hackathons, meetups, and more. Listen to the top speakers or be one of them — it’s up to you!
Create more than just a code. Make an impact beyond the code!
In today's world, software engineers create a better future for people and the planet. GlobalLogic’s experts are contributing to this world right now in various projects: from automotive to healthcare!
Sustainability and Social Responsibility
We positively impact our communities by supporting education and the environment, and by developing women in tech, and the arts. For example, learn more about our EcoHike — a special app that makes the world cleaner! Not only our engineers, but tourists, eco-activists, and hiking fans are using it regularly to keep our nature clean and vital.
Technology first!
Realize all your ideas within our internal tech clubs and groups. Feel free to find new friends, boost your skills, and grow professionally!
