You will be a good match if you have:
- At least 2 years related experience; UNIX, SQL and XML environment
- Experience with scripting languages
- Ability to understand application performance and drive improvements/address challenges
- Experience in understanding and troubleshooting application communications, web-based architectures, server/database connectivity, stored procedure calls, as well as the ability to identify trends and perform root cause analysis
- Developing functional understanding, including needs of client users
- Assisting with technical escalations and any crisis management events
- Identifying and proposing defect prioritization and enhancement opportunities to improve customer satisfaction of product and support
- 3rd level support contact in support of Customer Care teams
- Addressing customer inquiries/issues via case-based workflow system and meet SLAs and goals
- Preparing, conducting and supporting new Customers activations
- Preparing and maintaining configurations for existing and new Customers
