- Responsible for processes and methodologies in the Managed Services department
- Implementation of ITIL processes across Managed Services
- Mentoring teams in the field of ITIL and Service Management
- Setting up end to end Service Management and Governance
- Maintaining processes documentation in the department
- Managing support documentation for customers
- Organize customer workshops to establish working processes and procedures based on the contractual commitments agreed between Sapiens and each customer;
- Work with customers to identify customer’s business and commercial needs in the managed service domain;
- Produce operational documentation relevant to each customer’s target operating model;
- Preparing support teams for support in the BAU phase
- Builds and champions positive and productive relationships with internal and external stakeholders
- Participation in the global implementation of Service Now
- Support complex and large-scale managed services pre-sales opportunities;
- Service Manager/Service Strategy Manager role with over 5 years’ experience
- Experience in Service Management Organization
- Experience in Service Management Processes and Documentation
- Good knowledge of ITIL methodology
- Experience third party managed services solutions
- The ability to work under pressure and handle stress
- Experience of Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks and security;
- Flexible with travel - 30% of the time on average - The role might include travels to customers’ site in case of need
- Please note: All work is conducted in English
We offer
- Stable employment – permanent job contract
- Flexible working hours to help you keep the work-life balance and find time for your hobbies
- Partnership approach & communication respecting individual needs and employee development plan ideas
- Possibility to gain professional experience and learn from global industry experts
- Stable project & diversified working environment
- Periodical events and contests for employees (business runs, paintball, etc.)
- Private medical healthcare & Multisport card
- IT-specific, friendly dress code that you will become a fan of
- Attractive employee referral program and bonuses
Join us and become part of our common success! Please send your resume in English.
