SNOW System Administrator



Typ: project
Poziom: regular
Dodano: Ponad miesiąc temu


Miasto: Katowice, Kraków, Trójmiasto, Warszawa, Łódź


Typ umowy: kontrakt b2b, umowa o pracę


Typ projektów: własny produkt

Wymagane technologie /narzędzia


inne wymagania

Doświadczenie: 2+
Wykształcenie: wyższe
Język obcy: angielski
Poziom: Wykorzystanie w pracy:
Zastosowanie: czytanie dokumentacji, kontakt z klientem, zespół międzynarodowy,

Profity dla pracowników

Opieka medyczna
Praca zdalna
Elastyczne godziny pracy
Eventy online
Atrakcyjny program rekomendacji pracowników
Dodatkowo po powrocie do biur:
Owoce i przekąski
Kuchnie z dostępem do kawy i napojów
Eventy integracyjne

System Admin for the Service NOW (CSM)

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information:

Roles and Responsibilities

  • Support operational CSM system – Customer Support (Service Now)
  • Join ‘Customer Support’ Admin team
  • Be responsible for Customer meta data uploads to Service Now
  • Provide operational reporting solutions
  • Handle data fixes across instance, implementation updates and fixes
  • Support implementation of new modules and system enhancements
  • Move change-sets from test instances to production


  • Previous experience and operation of Service Now CSM (3 years and up) – Must
  • Previous experience interfacing ServiceNow with other tools\systems – Advantage
  • Scripting knowledge – advantage
  • Fluent in English
  • Self-Learning ability
  • Strong analytical skills – for data audits and creating Ad hoc reports
  • Ability to understand technical concepts quickly
  • Team player, proactive and customer-oriented approach
  • Excellent organizational and time management skills
  • Preferably a Technical Degree
  • Experience with Service Now ITSM – advantage
  • ITIL® Foundations certificate will be welcome
  • Knowledge of the database (preferably MySQL, Oracle SQL)
  • Documentation skills
  • Good analytical skills,
  • Knowledge of JavaScript, HTML, CSS, AngularJS, JSON, PowerShell

We offer

  • Opportunity to design and develop complex integration solutions
  • Stable employment – permanent job contract
  • Flexible working hours to help you keep the work-life balance and find time for your hobbies
  • Partnership approach & communication respecting individual needs and employee development plan ideas
  • Possibility to gain professional experience and learn from global industry experts
  • Stable project & diversified working environment
  • Periodical events and contests for employees (business runs, paintball, etc.)
  • Private medical healthcare & Multisport card
  • IT-specific, friendly dress code that you will become a fan of
  • Attractive employee referral program and bonuses


Join us and become part of our common success! Please send your resume in English.

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