UX360 Research Summit 2024
30.01.2024
2:00 PM - 2:15 PM GMT +1 - Welcome and opening remarks from Merlien Institute
PM - 2:45 PM GMT +1 - Opening Keynote : Redefining the role of the modern UX Researcher now and in the future - Tamara Hale
2:45 PM - 3:15 PM GMT +1 - Enhancing user-centricity and scaling up businesses through innovative research techniques - Serenella Bardeggia
3:15 PM - 3:45 PM GMT +1 - Session Reserved
3:45 PM - 4:15 PM GMT +1 - Strategic Research – the next big thing in UX Research - Upasna Bhandari
4:15 PM - 4:45 PM GMT +1 - Networking Break
4:45 PM - 5:15 PM GMT +1 - Seven research practices to help your stakeholders breathe easier - Laura Faulkner
5:15 PM - 5:45 PM GMT +1 - Designing products where people matter - A human centric approach to Inclusive Design - Lisa Payne & Tom Smith
5:45 PM - 6:15 PM GMT +1 - Session Reserved
6:15 PM - 7:00 PM GMT +1 - Panel Discussion: How do we collaborate with stakeholders, and influence the decision making process - Jennifer Blatz & Lisa Payne & Emily Witt & Dorinne Hammons
7:00 PM - 7:30 PM GMT +1 - Networking Break – Join impromptu sessions with our UX influencers and meet other UX360 participants!
7:30 PM - 8:00 PM GMT +1 - Service Design: Empowering sustainable growth through service design - Puja Parekh
8:00 PM - 8:30 PM GMT +1 - How to work with product teams effectively - Sabrina Duda
8:30 PM - 9:00 PM GMT +1 - Small changes, big impact: Rebranding research from tactical to strategic - Pushpinder Pelia Lubana
9:00 PM - 9:30 PM GMT +1 - Don’t forget the humans! Elevate needs through Jobs To Be Done (JTBD) in generative research - Rocio Werner & Sierra Patterson
9:30 PM - 10:15 PM GMT +1 - Panel Discussion: The Failure Panel - Why UX is about doing, and failing again and again - Auzita Irani & Upasna Bhandari & Laura Faulkner & Devin Harold
10:15 PM - 10:30 PM GMT +1 - End of Day One
31.01.2024
2:00 PM - 2:15 PM GMT +1 - Welcome and opening remarks by Merlien Institute
2:15 PM - 2:45 PM GMT +1 - Research study impact as a team sport - Jennifer Gove
2:45 PM - 3:15 PM GMT +1 - Delivering superior customer experience through continuous research - Josh Williams
3:15 PM - 3:45 PM GMT +1 - Open research platforms: The state of UX Research Ops interoperability in 2024 - Casey Gollan
3:45 PM - 4:15 PM GMT +1 - Unlocking Potential: Building a Successful Research Operations Practice with Limited Resources - A’verria Martin
4:15 PM - 4:45 PM GMT +1 - Networking Break – – Join impromptu sessions with our UX influencers and meet other UX360 participants!
4:45 PM - 5:30 PM GMT +1 - Panel Discussion: How do we set up Research Ops for success collaboratively and drive impact? - Tamara Hale & A’verria Martin & Brandi Amm & Casey Gollan
5:30 PM - 6:00 PM GMT +1 - Measuring UX: Surfacing value at any maturity level - Lucas Lemasters
6:00 PM - 6:30 PM GMT +1 - Exploring the evolution of co-creation and participatory design for the future of GenAI - Ava Han
6:30 PM - 7:00 PM GMT +1 - Stress testing: Stressed the heck out
7:00 PM - 7:30 PM GMT +1 - Networking Break
7:30 PM - 8:00 PM GMT +1 - Maximizing research impact: How to win at doing more with less - Traci Mehlman
8:00 PM - 8:30 PM GMT +1 - B R E A K OUT SESSIONS: TRACK 1 - Building and enhancing a UX Research capability in a B2B set-up - Devin Harold
8:00 PM - 8:30 PM GMT +1 - B R E A K OUT SESSIONS: TRACK 2 - Exploring and enhancing user readiness for new products and research - Auzita Irani
8:00 PM - 8:30 PM GMT +1 - B R E A K OUT SESSIONS: TRACK 3 - The role of AI and its impact on UX Research: How to survive and champion the AI Revolution - Emily Witt
8:00 PM - 8:30 PM GMT +1 - B R E A K OUT SESSIONS: TRACK 4 - How UX outcomes make a team’s daily work truly human centered -
Jennifer Blatz
8:30 PM - 9:00 PM GMT +1 - Responsible Gen AI: Navigating the AI revolution ethically and responsibly - Ellie Kemery
9:00 PM - 9:30 PM GMT +1 - Gen AI x Jobs-To-Be-Done - Alexandra Jayeun Lee
9:30 PM - 10:15 PM GMT +1 - Panel Discussion: What is the future of UX Research - Amanda Gelb & Jennifer Gove & Lisa Payne & Josh Williams & Jennifer Blatz
10:15 PM - 10:30 PM GMT +1 - End of Conference
The UX360 Research Summit is our flagship event born out of our 12-year-long experience running the QUAL360 global conference series. UX research is becoming increasingly important as many industries grapple with saturated markets and user churn. Implementing successful UX strategies have proven to deliver ROI for businesses. UX360 will cater to this trend and offer a unique platform for UX specialists around the world.
UX360 will showcase the latest UX and design research - from planning and conducting, to analysis and the implementation of UX insights. This exciting conference includes presentations from top UX researchers from the world’s largest brands, interactive panel discussions and 1-2-1 meetings. This is a must-attend conference for UX researchers to learn, be inspired and network.
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