- Second level support for Incidents affecting Exchange Online and Skype for Business Online environment
- Liaising with other ABB teams as well as Vendors if the Incident resolution requires it
- Fulfillment of standard requests in Office 365 area
- Day-to-day administration activities that ensure successful and uninterrupted Exchange Online & Skype for Business Online service operation
- Documenting solutions to known problems and communicating them to Service Desk function
- Updating Incident/Request records log on all stages of its life cycle
- Masters in technical discipline or equivalent
- 2 years of experience in End User support in Global Organization
- Knowledge of the Office 365 platform
- Experience with Microsoft Exchange and Skype for Business (administration and support)
- Good Microsoft Active Directory knowledge to resolve Office365 related issues
- Experience with Microsoft Office package support (especially Microsoft Outlook and Skype for Business client)
- At least basic knowledge of Microsoft PowerShell
- Strong knowledge of IT service management concepts (ITIL certification is a plus)
- Fluent spoken and written English
- Enjoy a stable employment in a company with a long history in innovation and technology
- Collaborate with experienced experts in an international environment
- Seize individual development and training opportunities, from job specific to soft skills
- Get private medical care (including offers for family members) and life insurance
- Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
- Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities
- Apply now for this job and become our next Office Office 365 Subject Matter Expert.