IT Service Desk Analyst Job ID: SD/AN/WRO/0517/CJ You will be a good match if you:

• Have excellent verbal and written communication skills
• Have fluent written / spoken English and French or German or Italian or Spanish
• Have solid teamwork and communication / information sharing skills
• Have previous experience in working directly with the customers

  As a part of our team, you will be responsible for:

• Providing 1st line support for employees
• Accepting and logs authorized calls by phone, web, mail, or other authorized means
• Categorizing and prioritaze all incidents and service requests arriving on the Global Service Desk queue, either resolving them directly or re-assigning them to other support teams as  required
• Updating existing incidents and requests records active in the incident management system
• Understanding service levels and executes tasks accordingly
• Providing internal and external communication of incident/request status, engaging next level support when required
• Coordinating incident resolution and service request completion with various workgroups
• Ensuring phone coverage in shift patterns
• Providing all internal clients with a dedicated, positive and efficient service at all times.
• Adherencing to process and procedures to maintain quality and professionalism
• Cooperating with partners located over the whole globe

  You are kindly requested to include the following clause in your application: I hereby give my consent to have my personal data included in the submitted documents processed by SMT Software Services S.A., BLStream S.A., intive GmbH and by their customers, as deemed necessary for the purposes of the recruitment process, including processing such data in the future for the same purposes. I hereby confirm that my consent is given voluntarily and that I am aware of the rights granted to me under Personal Data Protection Act of 29 August, 1997 (Dz.U. 2016 r. item 922, as amended). intive is: SMTSoftware Services + BLStream + intive GmbH