In Da Cloud #1, the local meetup about Data Cloud and Service Voice Superpower
18:00 - Welcoming Attendees
18:15 - Meeting & Greeting
18:20 - Unlocking the Power of Data: A Journey Through Salesforce Data Cloud with Agnieszka Ziemer, Salesforce Marketing Cloud Solution Architect, EPAM
19:10 - Quizzing With Peers
19:30 - Networking, Coffee & Pizza Break
19:50 - Reimagining the AI Contact Center With Service Cloud By Dan Joons, Salesforce Contact Center Specialist, Salesforce, and Che Lung, Salesforce Core Clouds CoE Leader EMEA, EPA
20:30 - Introducing the Winners of the Quiz
20:35 - Networking & Closing
In Da Cloud #1
Join Us For an Exclusive in Person Salesforce Event in Krakow!
Krakow Trailblazer Community Group together with EPAM are hosting a not-to-be-missed evening centered around Salesforce.
Expert Guest Speakers:
Brace yourself to gain insights from leaders in Salesforce innovation. We have a Contact Center Specialist from Salesforce, Sweden, Dan Joons, specializing in Salesforce Contact Center, and an EPAM Salesforce Core Clouds CoE Leader EMEA, Che Lung, from the Netherlands. Additionally, pay attention to our multi-certified Marketing Cloud Solution Architect, Agnieszka Ziemer from Poland, who will share her expertise on the hot topic of the Salesforce world these days – Data Cloud.
Two Interactive Technical Sessions:
1. Unlocking the Power Of Data: A Journey Through Salesforce Data Cloud
Join us for a practical deep-dive into Salesforce Data Cloud's features that boost integration, security, and the customer experience. We will present core functionalities, ranging from real-time customer experience, exciting AI integrations, and top-notch security features. Additionally, you will enjoy the 'show & tell' part with a practical demonstration of Data Cloud and its capabilities.
2. Reimagine the AI Contact Center With Service Cloud
The latest AI innovations present a unique opportunity to transform traditional Contact Centers into Intelligent Engagement Centers. You are welcome to be part of the discussion to know more about how the Salesforce Contact Center can help to increase case deflection rates using digital channels, including voice.
Networking Opportunities:
Connect with industry peers, EPAM's Salesforce practice experts, and explore our culture. On-site attendees can enjoy complimentary pizza, beverages, and explore tech showcases like the VR experience EPAM implemented for NASA and the humanoid robot backed by Salesforce Einstein delivered for Dreamforce.
Gadgets & Prizes:
Don't miss out on the chance to win exciting gadgets in our event quizz!
